Who’s looking for your consignment, resale, thrift shop today?
Who’s looking for your consignment, resale, thrift shop today? How many potential clients are looking for your resale business today? Parents visiting their child in your local college, university,...
View ArticleHow do you get them to say nice things about you?
Gathering testimonials and good online reviews is hard nowadays. But it can be helpful to your business. Just asking may not be enough. Maybe you could make it a competition? One of my favorite blogs...
View ArticleRemind them why they love you
Here’s an interesting thought I read recently: long term customers often forget why they chose you over the competition in the first place. In a blog post about the “hidden” benefits of running a...
View ArticleThings to know Part 2: Clothing Consignment
These Pinterest graphics link to helpful sites for you and your staff to learn about the merchandise you resell, recycle, repurpose. If you click through, you’ll find a wealth of knowledge. . This is...
View ArticleHoliday Open House Tips
Found you a PDF on Holiday Open House Tips. Some ideas may need to be adjusted to suit our consignment, resale, and thrift shops, but it’ll get you thinking: Holiday Open House Checklist And then...
View ArticleA customer is the gift you give yourself…
Chances are, there are a few customers, consignors, supplies, donors or volunteers whose very presence in your business life you are truly grateful for. I hope you have dozens. The only way to really...
View ArticleYou STILL haven’t come up with a gift for your favorite customers?
I know, I know… you want to give them something unique but inexpensive enough that you can hand out dozens. But what will everyone like? Think cute? Talk about and show their friends? And here it is,...
View ArticleWhat do you do when you have a too-big armoire and no dressing rooms?
Seen while out shopping: If your shop has fallen heir one way or the other to a giant, too-big, too-bulky armoire… and if your shop has no dressing rooms, don’t be tempted to send customers into the...
View ArticleIf you [heart] your customers, show it!
Saw this cute idea for a tiny Valentine’s gift, and thought it could be perfect foryour kidswear consignment or resale shop, as a little surprise on February 14. Little touches like these make your...
View ArticleSlow by you? Why not interview your customers?
Some people call it “taking a survey.” Some call it interviewing your consignment, thrift or resale shop customers. Since it’s face-to-face (even though a bunch of interviews will yield survey-like...
View ArticleHow a Complaint is Something to be Welcomed
The paradox of a complaint is that is an attempt by your customer to develop a closer relationship with you, not, as it might seem, a more distant one. Customers complain because they think you care...
View ArticleFollow the TGtbT Family on Pinterest? If not, you’re missing a lot.
A picture is worth a thousand words, right? We all love looking at pictures.Sometimes, though, the images might need a few words of explanation as to WHY someone wants you to look at them. And that’s...
View ArticleNon-sensible (nonsensical!) resale and consignment statements.
Some real-life examples of flubbed opportunities, unclear wording, and just plain silly, silly, silly shop wording on the Internet. Seriously? Does this make sense? “We are not offering any BOR this...
View ArticleLove letters: How to get them
Well, ’tis the season of love… hearts and flowers everywhere, love is all around and so on! Why not make marketing use of Valentine’s Day… by asking your clientele to write a love letter to your...
View ArticleDeja Vuesday: Do your shoes smell?
Deja Vuesday where you can visit a gently-used, blog post in case you missed it the first time. It’s even better the second time around. Do your shoes smell? That’s what the customers of one very...
View Article43% of email is now opened on a mobile device
Yup, 43% of email is now opened on a mobile device. That’s the message from my broadcast email provider, Constant Contact. What does that mean for your consignment, resale or thrift shop? Here’s what...
View ArticleMotivate them on the weekend!
When you motivate your followers on the weekend, you build traffic on Monday. And Tuesday. Go ahead. Tweet something to your followers today. Such as: Got it, don’t want it? Want it, don’t got it?...
View ArticleYes, you can. You should. Learn to write press releases for your consignment,...
Great article: An Insider’s Guide to Writing Press Releases. Or, you could read this about Stop writing press releases, and start writing news stories. Either way, you need to have a press kit. Either...
View ArticleOut & About Shopping Consignment
Love how this shop in Bradenton FL solved an annoyance. This wooden pedestal is for signing credit card receipts without the customer having to bend way down to the low service counter! Smart, huh?...
View ArticleWhat is this thing called linking?
When a stranger looks for your business in a search engine, will they find you? Or will the first results be those of your competition? How search engines decide who goes first is complicated (not to...
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